As a UX Researcher and Designer for the School of Information at UT Austin, I recruited, managed, and mentored current UX students in redesigning the current website.
Our Research Phase consisted of five teams:
- Competitive Evaluation
- Content Audit and Inventory
- Heuristic Evaluation
- User Interviews
- Google Analytics
Interviews gave us insights into our users' pain points and the most common tasks they seek to complete on the site. These tasks will be used during tree testing to assess our information architecture.
We interviewed students, faculty, staff, and industry professionals.
In addition, the students conducted competitive analyses of 25 schools of information under my direction. I created an artboard for each school with the evaluative criteria pre-filled with questions so that new UX students could learn
and contribute at the same time.
"Is the website responsive or mobile-first?"
The students filled in their respective artboards, which also provided them an opportunity to use and practice Sketch.
Each artboard evaluated a particular school's website and was divided into the following categories:
- Navigation and Information Architecture
- Accessibility and Simplicity
- Use of Media
- Being Mobile-First and Responsive
- Page Layout
- Aesthetic and Visual Design
Students looked for specific standards like a 4.5:1 color contrast and alt-text accompanying images, according to Web Content Accessibility Guidelines 2.0. Other evaluations were more heuristic in nature, so I individually audited the students' evaluations for consistency and accuracy. After the redesign is complete, students will judge our work by the same metrics in order to demonstrate a measurable improvement in the site's user experience.